Refunds Policy

DIGITAL PRODUCTS RETURN POLICY

At TrendPresets, we specialize in delivering high-quality digital Lightroom presets, crafted with years of expertise by professional photographers and editors. We are confident that our products will help you achieve stunning results with your photos.

Due to the nature of digital products, such as presets, once the files have been downloaded, we cannot offer returns or refunds. Digital downloads are final sale because they cannot be returned in the same way as physical goods. However, we strive for customer satisfaction and may issue refunds under certain specific circumstances. These include:

  • Duplicate Orders: If you accidentally purchase the same product twice, we can offer a refund for the duplicate purchase.
  • Incorrect Product Sent: If we send you the wrong presets by mistake, we will either provide the correct files or issue a refund.

Our Commitment to Customer Satisfaction

We stand behind the quality of our presets and want you to be completely happy with your purchase. If you are experiencing difficulties or the presets do not meet your expectations, please contact us at [email protected].

We are here to assist you in achieving the best possible editing results. Our team is always ready to provide guidance on how to use the presets correctly, offer editing tips, or troubleshoot any issues you may have.

Exceptional Customer Service

Our customers are at the heart of everything we do. While we cannot provide refunds for dissatisfaction due to the nature of digital products, we are dedicated to working with you to ensure that the presets deliver the desired outcome for your photos. Whether it’s by offering personalized advice or technical support, we are here to help you make the most of your purchase.

Refund Requests Process

If your situation falls under one of the refundable categories (duplicate orders or incorrect files), please reach out to us as soon as possible. To request a refund, email us at [email protected] with the following details:

  • Full name
  • Order number
  • Reason for refund request
  • Any supporting information (e.g., duplicate order receipt, screenshot of incorrect preset)

We will review your request and respond within 2 business days. If approved, refunds will be issued to your original payment method within 5-10 business days.

Order Cancellations

Due to the instant nature of digital downloads, orders cannot be canceled once the purchase has been completed. All sales are final once the order is processed. Please carefully review your order details before completing your purchase to ensure accuracy.

Customer Support

At TrendPresets, we prioritize the satisfaction of our customers. If you have any questions, concerns, or need assistance with your product, don’t hesitate to contact our friendly support team at [email protected]. We are committed to providing quick and helpful responses to all inquiries.

Thank you for choosing TrendPresets for your photo editing needs. We appreciate your trust in our products and are here to ensure that you have the best experience possible.